Legal
Refund & Cancellation Policy
Last updated: 14 October 2026
We want you to be confident before you spend anything. This Policy explains when refunds are available for Zefmatic credits and how to request one. It forms part of our Terms of Service.
1. Try before you pay
Zefmatic generates a short, free, watermarked preview of your project so you can see the synced captions and chosen style before any credit is used. A credit is only ever consumed when you choose to render the full, watermark-free video.
2. Unused credits
If you have bought credits, as a single video or as a top-up, and have not used any of them, you may request a full refund within 14 days of purchase. Once a purchase has been partially used, the remaining unused credits may be refunded on a pro-rata basis at our discretion.
3. Subscription plans
A plan bills monthly in advance and renews automatically until you cancel it. Three things follow from that, and we would rather you knew all three before you subscribe than after.
- Cancel at any time, in one click. Open the Credits page in your account and use Manage or cancel, which takes you straight to the billing portal for your subscription. The link in the receipt Lemon Squeezy emails you works too, and if you would rather we did it, email support@zefmatic.com from the address on your account. Cancellation stops all future charges. It takes effect at the end of the period you have already paid for, so you keep that month’s credits.
- A renewal you have not used is refundable. If you are charged for a renewal and have used none of the credits it granted, you may request a full refund of that charge within 14 days of it being taken. This covers the case everyone worries about, which is a renewal you forgot was coming.
- Credits you have already collected stay yours. Cancelling does not empty your balance. Credits do not expire, including the ones a plan granted you, and they remain usable for as long as your account is open.
Cancelling stops future renewals; it does not by itself refund charges already taken for earlier periods. Once credits from a given month have been used, that month’s charge is generally non-refundable, as described in section 5.
4. Failed or faulty renders
If a render fails for a technical reason on our side, the credit is automatically returned to your balance, so you are never charged for a video we did not deliver. If you receive a video with a genuine technical defect, contact us, because your credit includes one free correction re-render, and if we cannot resolve the issue we will refund the credit.
5. What is generally non-refundable
Because videos are produced on demand and delivered digitally, a credit that has been successfully used to render a completed video is generally non-refundable, except where required by law or where the output is technically defective as described above. The following are not grounds for a refund on their own:
- A change of mind after a video has been rendered.
- Dissatisfaction with AI-generated lyrics or audio that were previewed or that match the brief you provided.
- Not having the rights to the music or content you uploaded.
- The result not performing as hoped on a third-party platform (for example, views or monetization).
6. How to request a refund
Email support@zefmatic.com from the email address on your account, with your purchase details and a short description of the issue. We aim to respond within 3 business days. Approved refunds are issued to your original payment method.
7. Merchant of Record
Payments are handled by Lemon Squeezy, our reseller and Merchant of Record. Approved refunds are processed through Lemon Squeezy back to your original payment method, and may also be requested via the receipt Lemon Squeezy emails you at purchase. Timing for the funds to appear depends on your bank or card provider.
8. Consumer rights
Nothing in this Policy affects any statutory refund or cancellation rights you have under the consumer-protection laws that apply to you.
9. Contact
Questions about refunds? Contact support@zefmatic.com.