Legal

Refund & Cancellation Policy

Last updated: 20 July 2026

We want you to be confident before you spend anything. This Policy explains when refunds are available for Zefmatic credits and how to request one. It forms part of our Terms of Service.

Before you buy, every project gives you a free watermarked preview so you can check the lyric timing and visual style. Please use the free preview to confirm you’re happy before spending a credit.

1. Try before you pay

Zefmatic generates a short, free, watermarked preview of your project so you can see the synced captions and chosen style before any credit is used. A credit is only ever consumed when you choose to render the full, watermark-free video.

2. Unused credits

If you have purchased a credit pack and have not used any of the credits, you may request a full refund within 14 days of purchase. Once a pack has been partially used, the remaining unused credits may be refunded on a pro-rata basis at our discretion.

3. Failed or faulty renders

If a render fails for a technical reason on our side, the credit is automatically returned to your balance, so you are never charged for a video we did not deliver. If you receive a video with a genuine technical defect, contact us — your credit includes one free correction re-render, and if we cannot resolve the issue we will refund the credit.

4. What is generally non-refundable

Because videos are produced on demand and delivered digitally, a credit that has been successfully used to render a completed video is generally non-refundable, except where required by law or where the output is technically defective as described above. The following are not grounds for a refund on their own:

A change of mind after a video has been rendered.
Dissatisfaction with AI-generated lyrics or audio that were previewed or that match the brief you provided.
Not having the rights to the music or content you uploaded.
The result not performing as hoped on a third-party platform (for example, views or monetization).

5. How to request a refund

Email support@zefmatic.com from the email address on your account, with your purchase details and a short description of the issue. We aim to respond within 3 business days. Approved refunds are issued to your original payment method.

6. Merchant of Record

Payments are handled by Paddle.com, our reseller and Merchant of Record. Approved refunds are processed through Paddle back to your original payment method, and may also be requested via the receipt Paddle emails you at purchase. Timing for the funds to appear depends on your bank or card provider.

7. Consumer rights

Nothing in this Policy affects any statutory refund or cancellation rights you have under the consumer-protection laws that apply to you.

8. Contact

Questions about refunds? Contact support@zefmatic.com.